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About AfterShip

Founded in 2012, AfterShip is an eCommerce automation solution SaaS platform that optimizes the pre- and post-purchase experience via a suite of automation tools such as AfterShip, Returns Center, and Automizely Marketing. Here are our business philosophy and principles.

SaaS 102 #12 Why We Should Focus on the Things That Never Change

“I very frequently get the question: ‘What’s going to change in the next 10 years?’ I almost never get the question: ‘What’s not going to change in the next 10 years?’ And I submit to you that that second question is actually the more important of the two

SaaS 102 #4 How to Grow Your Career with a Growth Mindset

How long has it been since you last looked at the moon? A few days ago, when returning home, I took advantage of some good weather to look up at the moon and the stars. It was the first time I had done so in a while. The same day

SaaS 102 #14 Why Success Is More Likely When You Choose the Harder Path?

“When you’re faced with two courses of action, if one is simple and easy to learn and the other involves a tough path of learning and discovery, choose the tougher path without hesitation.” – Bob Xu, cofounder of ZhenFund and New Oriental Education and Technology If everything in this world

Saas 102 #11 Why Does AfterShip Prefer Not to Sign Multi-Year Contracts?

Recently our business has been growing really fast. That's why we've started building a sales team. (If you’re interested in building your career in sales, why not join us!). But at the moment, we prefer for our sales team not to sign contracts with customers

SaaS 102 #7 The Principles Which Make AfterShip Different As a Company

Ray Dalio, founder of Bridgewater Associates, the world’s largest hedge fund, wrote in his book “Principles”: “Whatever success I’ve had in life has had more to do with my knowing how to deal with my not knowing than anything I know.” People can’t possibly know what problems

AfterShip 10th Anniversary Speech

Hello and welcome, and thank you all for listening today to my AfterShip 10-year anniversary speech. I’m Teddy Chan, the CEO and co-founder of AfterShip. Before I start the main part of today’s speech, I hope you won’t mind if I briefly introduce myself. I’m a

SaaS 102 #6 Why Did I Start Writing This SaaS 102 Series?

“If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and five minutes thinking about solutions.” – Albert Einstein Before you do anything, it's important to ask a simple question: “why?”. This is a principle I strongly believe in. But

SaaS102 #13 Why We Should Focus on Customers, Not Competitors?

“Be afraid of our customers, because those are the folks who have the money. Our competitors are never going to send us money.” – Jeff Bezos, chairman and founder of Amazon I’ve noticed that many people fall into a trap when recruiting people for SaaS jobs. That trap is to